Glossary from Contemporary Management (Jones, George & Hill)

• career plateau: a position from which the chances of being
  promoted or obtaining a more responsible job are slight.
• benchmarking: comparing performance on specific dimensions
  with the performance of high-performing organizations.
• satisficing: searching for and choosing an acceptable, or
  satisfactory response to problems and opportunities,
  rather than trying to make the best decision.
• social audit: a tool that allows managers to analyze the profitability
  and social returns of socially responsible actions.
• self-efficacy: a person's belief about his or her ability
  to perform a behavior or a task successfully.
• whistle-blower: a person who reports illegal or unethical behavior.
• problem-focused coping: the actions people take
  to deal directly with the source of their stress.
• organizational politics: activities that managers engage in to
  increase their power and to use power effectively to achieve their
  goals and overcome resistance or opposition.
• management: the planning, organizing, leading, and controlling of
  resources to achieve organizational goals effectively and efficiently.
• grapevine: an informal communication network along
  which unofficial information flows
• filtering: withholding part of a message out of the mistaken belief
  that the receiver does not need or will not want the information.