"Essentially a borrowed concept from Western industrial societies, Philippine industrial relations was increasingly becoming dysfunctional in practice and irrelevant as a field of study with its ethnocentric orientation." (v)
"Too often a business relationship suffers because managers, supervisors and workers do not communicate well enough to work as a team." (p.1)
"Constrained conformity is part of the Filipino cultural orientation. It is deeply ingrained in the value system. Many foreigners view this trait as lack of frankness, concealed dishonesty, and lack of intellectual integrity." (p.4)
"One of the many things that managers and supervisors often overlook is the fact that management is not all business; it is also a social and cultural encounter." (p.7)
"Successful leadership must have a tinge of personal touch." (p.37)
"Strictly, however, dependency in the Filipino culture does not connote 'total reliance on someone else for existence' but an expectation that 'there is someone one can trust in time of need'." (p.39)
"Management by culture gives due recognition to, and respect for, the influence of culture on behavior and tells the manager how to use the people's patterned ways of thinking, believing, feeling and doing things to enhance corporate success." (p.82)
"One has to remember that effective management is the function of the congruence between the principles of modern management and the elements of culture in the environment where the corporation operates." (p.129)
"We need to keep in mind that there is no one universal culture. there is also no single business culture." (p.133)
