- career plateau: a position from which the chances of being
promoted or obtaining a more responsible job are slight.
- benchmarking: comparing performance on specific dimensions
with the performance of high-performing organizations.
- satisficing: searching for and choosing an acceptable, or
satisfactory response to problems and opportunities,
rather than trying to make the best decision.
- social audit: a tool that allows managers to analyze the profitability
and social returns of socially responsible actions.
- self-efficacy: a person's belief about his or her ability
to perform a behavior or a task successfully.
- whistle-blower: a person who reports illegal or unethical behavior.
- problem-focused coping: the actions people take
to deal directly with the source of their stress.
- organizational politics: activities that managers engage in to
increase their power and to use power effectively to achieve their
goals and overcome resistance or opposition.
- management: the planning, organizing, leading, and controlling of
resources to achieve organizational goals effectively and efficiently.
- grapevine: an informal communication network along
which unofficial information flows
- filtering: withholding part of a message out of the mistaken belief
that the receiver does not need or will not want the information.