Based on her preliminary research, Lucille dela Cruz* pointed out
that business process outsourcing companies are capitalizing
on their medical transcription services (non-voice) to compensate
for the relatively low productivity of their
call center services (voice) during day shifts.
Considering the time zone difference between
the Global North and the Global South**,
most in-bound and out-bound calls
take place during night shifts.
_______
*a graduating Development Studies major
whose thesis is on the subject matter
**service-providers in the global division of labor
